Dealing with Disruptors shows you how to channel the messiness of democracy to energize participation.

• What advance preparations most reduce the risk and impact of disruptions?

• How you can discern disruptors’ often surprising motives, distinguish between intentional and unintentional disruptors, and respond appropriately.

• What you can add to the process schedule for next month and next year to help you handle disruptors this afternoon.

• What to do in the moment when, in spite of all your preparation, a serious disruption arises.

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Excerpt:

Example: Responding To Disruption With Options and Reintegration.

The group discussion is going well, but has become something of a
debate. One participant, however, is growing increasingly frustrated
(and disruptive) as he struggles to add his views. When you check in
with him, he says he needs more time to articulate his thoughts.

You (the facilitator) offer him an option of moving to a side table where he can write down his thoughts and present them at a designated time. He accepts this idea and, thirty minutes later, signals he is ready. You summarize the
discussion that has occurred to that point, and invite him to review his
notes.

The group listens, and you invite them to ask any clarifying questions
before responding. They do and then begin to talk about their own
thoughts, weaving in the presentation that has just been made. The
“disruptor” listens calmly, making additional notes from time
to time.

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